Canon Service Tool V.3900 is a specialized software developed by Canon Inc. to help technicians and authorized service providers diagnose and repair issues with Canon printers. This tool offers a range of advanced features, including:
Right-click Service Tool v3900.exe and select Run as Administrator .
You need a newer iteration of the software. Look for Canon Service Tool V.4720 or V.5103. Printer Freezes / Becomes Unresponsive
Before searching for a download link, you must be aware of the serious risks involved, as Canon does not officially distribute this tool to the public. Canon Service Tool V.3900 Download
or through community forums. This highlights the ongoing tension between manufacturers wanting authorized-only repairs and consumers seeking to maintain their own property. Canon Community Summary of Use Description Main Reset Clears the 5B00 or "Ink Absorber Full" error code. EEPROM Print
: The printer is not connected properly via USB, or another printer driver is interfering.
A: Yes, it is commonly found as a free download on various third-party websites and forums, though the safety of these downloads cannot be guaranteed. Canon Service Tool V
Also, I used bullets for listing items where necessary:
: Digital counters for waste ink pads exist for a physical reason. Once these pads are saturated, there is a risk of ink leaking into the internal circuitry or onto surfaces. Simply resetting the software counter does not remove the physical waste ink.
: The printer was not placed into Service Mode correctly before opening the software. You need a newer iteration of the software
Using the Service Tool involves two main phases: first, placing the printer in a special "Service Mode," and second, using the software to perform the reset.
Using the tool to reset your own printer is generally unenforceable for personal use. However, selling the tool or using it in a paid repair service without Canon certification violates their terms of service.
The printer's green light will flash for a few seconds and then stay solidly lit. Your computer may play a sound indicating new hardware is connected, and the printer screen (if it has one) will remain blank. Your printer is now successfully in Service Mode. How to Use Canon Service Tool V.3900 to Reset Ink Counter
Note: Newer Canon MegaTank models (like the G3010, G4010, or G6020) generally require newer versions of the Service Tool, such as V.5103 or V.5302. Attempting to use V.3900 on an unsupported new model can lock your printer permanently. How to Download Canon Service Tool V.3900 Safely
If you own a Canon printer, specifically a Pixma series model, you may have encountered the dreaded "Ink Absorber Full" error or the cryptic error codes 5B00 or 5B01. When this happens, standard troubleshooting fails, and the official solution often involves an expensive service center trip.