Treat the drive-thru window like a front porch; chat, ask about their day, and build a relationship.
Employees generally wear Dutch Bros branded gear, including t-shirts, hoodies, and hats provided by the company or purchased through the internal employee store.
: Genuine greetings, eye contact, and the use of friendly, informal terms like "Bro" or "Dude" are encouraged to foster connections. 4. Benefits & Safety Shop Benefits - Dutch Bros Careers
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: Employees are instructed to "leave their bad attitude, worries, and drama" at the doorstep to ensure a positive, welcoming environment for both coworkers and customers. Service Standards The "Hook Up" Strategy
Recipes are strictly codified. Employees must memorize precise measurements for flavor scoops, espresso shots, and milk bases.
Practical tip: Keep a cheat sheet of the top-selling drinks and common modifiers at accessible stations. Treat the drive-thru window like a front porch;
I understand that this handbook is a guide, not an employment contract. Dutch Bros is an at-will employer. I agree to uphold the Speed, Quality, and Love of the brand.
1. Core Values and Culture: "Love, Acceptance, and Kindness"
The foundation of the Dutch Bros employee handbook rests on three pillars: Speed, Quality, and Service. Every rule in the manual is designed to uphold these standards simultaneously. If you share with third parties, their policies apply
Delivering fast service without sacrificing positive energy.
Dutch Bros is committed to fostering inclusion and belonging, creating an environment where everyone feels valued. The handbook clearly states that discrimination and harassment have no place at Dutch Bros. The company makes hiring and employment decisions based on skills, attitude, and potential, regardless of race, color, religion, sex, age, national origin, or disability. 3. Employee Benefits and "Perks"